Returns: Fast & Easy

How to Return or Exchange an Item

You can return items for a refund or exchange within 28 days of purchase using our returns portal.

Festive Returns are eligible for return or exchange from October 1st 2025 to January 14th 2026. 

  1. Start Your Return: Click here to access our returns portal. Once you’ve entered your details and selected your return/exchange options, the system will generate a prepaid label. For faulty items or order issues, please contact info@seriouscountrysports.com first.
  2. Prepare Your Parcel: Securely pack your item(s) with all labels attached and in their original packaging. Print the label (or use the QR code at your local post office) and attach it to your parcel.
  3. Drop Off: Take the parcel to your nearest Post Office or arrange for a Royal Mail collection (if available in your area).

Important Information:

  • Return conditions: All items must be returned in an unworn condition with all the original packaging and tags present. 
  • Exchanges: There is no additional charges for exchanges. We will send the new item to your original shipping address unless specified otherwise. If out of stock, we will offer an alternative or a refund.
  • Store Credit:If you choose to receive store credit instead of a refund, you’ll get a 10% bonus added to your credit, giving you more to spend on your next purchase.
  • Refunds: A £3.95 fee will be deducted from your refund if you use our returns label. "Protect My Order" fees are non-refundable.
  • Exclusions: Some items, such as clearance items, may be excluded from returns or exchanges. This will be highlighted in the returns portal. For details, please refer to our Terms & Conditions.

Processing and Notifications:

  • Parcels may take a few days to arrive back with us. Refunds are usually processed within 2 working days of receipt, however, during busy periods this process may take longer.
  • Exchanges will be shipped as soon as possible once we receive the returned item. If stock is unavailable, we will notify you via email.

You can track your return using the provided tracking number and will receive an email confirmation when your refund or exchange is processed.

 

Faulty Items: How to Report and Resolve

We’re sorry to hear that you’ve encountered an issue with your item. We aim to resolve any faults as quickly and efficiently as possible.

Option 1: Contact Us (Recommended)

For the quickest resolution, we recommend contacting our customer service team directly before initiating a return.

Please send an email to info@seriouscountrysports.com with:

  • A full description of the fault or problem encountered.
  • The following images:
    • Full image of the item.
    • Close-up image of the fault/problem.
    • Both sides of the inner care label (for clothing).
    • Soles (for footwear).

Resolution Options

If the issue is deemed a manufacturing fault, we will offer a replacement or store credit if a replacement is not available. Please let our team know your preference when you contact us.

In some cases, we may need to liaise with the brand or supplier, or request the item be returned before we can process the complaint. We will aim to make this process as smooth as possible, and we thank you for your patience.

Option 2: Use the Returns Portal

If you prefer, you can also use our returns portal to process a faulty item return. Once you have completed the portal process, follow the instructions provided to ship your item back to us.

We’ll evaluate the item upon receipt, and if the issue is confirmed as a manufacturing fault, we will proceed with your requested resolution (replacement or store credit).

Need Help?

For questions or assistance, contact us at info@seriouscountrysports.com.